Book Online

Privacy Policy

PolarCore Systems (“PolarCore,” “we,” “us,” or “our”) is committed to protecting the privacy of homeowners and visitors who contact us or use our website. This Privacy Policy explains what information we collect, how we use it, and the rights you have under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website or requesting a quote, you agree to the practices described below.

Information We Collect

We collect personal information that you provide directly to us when you request a quote, book an assessment, or contact our team. We may also collect limited technical information automatically when you browse our website. This includes:

  • Your name, email address, phone number, and service address
  • Details about your home and insulation project shared in a message or during an assessment
  • Information you provide when applying for Ontario energy rebates through us
  • Your IP address, browser type, and device information for security and analytics
  • Pages visited and general usage data collected through cookies and similar technologies

How We Use Your Information

We use the information we collect to deliver and improve our insulation services and to communicate with you. Specifically, we use your information to:

  • Respond to quote requests, schedule assessments, and provide our services
  • Prepare estimates and complete rebate applications on your behalf
  • Send appointment confirmations, project updates, and service follow-ups
  • Maintain records and comply with legal, tax, and warranty obligations
  • Improve our website, offerings, and customer experience

We only use your personal information for the purposes for which it was collected, or for compatible purposes permitted by law.

Cookies & Tracking

Our website uses cookies and similar technologies to help the site function properly, remember your preferences, and understand how visitors interact with our pages. Some cookies are essential for the site to work, while others help us measure performance and traffic. You can control or disable cookies through your browser settings, though doing so may affect certain features of the website.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • With rebate program administrators, such as the Ontario Home Energy Rebate Program and Enbridge, when we process a rebate application on your behalf
  • With trusted service providers who help us operate our business, such as scheduling, email, or analytics tools, under confidentiality obligations
  • When required by law, regulation, legal process, or to protect our rights, safety, or property

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. While we work to keep your information secure, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act, you have rights regarding the personal information we hold about you. These include the right to:

  • Access the personal information we have collected about you
  • Request corrections to inaccurate or incomplete information
  • Withdraw your consent to our use of your information, subject to legal and contractual limits
  • Request that we delete personal information we are not required to retain

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

Third-Party Links

Our website may contain links to third-party websites, such as rebate program pages or social media profiles. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: